FAQ

How much does shipping cost?

Shipping costs vary based on your delivery location and chosen shipping method.

• Canada: $15 CAD

When will my order ship and how long will delivery take?

Orders ship Monday–Friday, excluding U.S. and Canadian federal holidays. We do not ship on Saturdays or Sundays. Standard Ground delivery to Canada typically arrives within 7–10 business days once shipped.

Can I change or cancel my order?

For some orders, you may be able to cancel eligible items by signing into your kate spade My Account shortly after placing your order. Please note that this self‑service option is only available for a limited time immediately after checkout. If you have questions about your order or need assistance with anything else, we're always happy to help. Please feel free to give us a call at 1-866-999-5283

How can I check my order status?

You can track your order by signing into your account or entering your order number, email address, and billing postal codehere.
Once shipped, you'll receive a confirmation email with tracking details, which will also appear in your order history.

What payment methods do you accept?

We accept credit and debit cards, kate spade new york physical gift cards and e-gift cards, PayPal, and Apple Pay.

When will I be charged for my order?

You may see a temporary authorization when you place your order, but you will not be charged until your order ships.

How do I apply a promo code?

Enter your promo code in the "Apply Promotions" box in your cart or during step 2 of checkout.

Where can I use my gift card or e-gift card?

Gift cards and e-gift cards can be used at ca.katespade.com, ca.katespadeoutlet.com, and at kate spade new york specialty and outlet stores in Canada.

What is the Kate Spade return policy?

We accept returns of eligible online purchases shipped within Canada. Items must be unused, unworn, in their original condition, and returned within 30 days of delivery with original tags and packaging. Final Sale items are not eligible for return.

For complete details, please review our Return Policy.

• English: Start your return


• French: Start your return

How do I return my items?

Customers in Canada can initiate a free return using our online returns portal:

• English: Start your return


• French: Start your return

How do I return a gift?

Eligible gifts may be returned within 30 days of delivery, provided they are unused, unworn, and include the original tags and packaging.

Customers in Canada can initiate a free return using our online returns portal:

• English: Start your return


• French: Start your return

What is your exchange policy?

Exchanges are free within 30 days at any kate spade new york specialty shop.

What if my items are missing, damaged, or incorrect?

Please contact Customer Care at 866-999-5283 right away. If a replacement is available, we'll send it at no charge and provide a free return label for the incorrect or damaged item.

How long does a refund take?

Refunds are issued to your original payment method within 5-10 business days after we receive your return.
Occasionally, it can take up to one full billing cycle, depending on your financial institution's policy.

The Comparable Value is an indication of value based on the quality of the materials used, our commitment to craftsmanship, the high standard demanded by kate spade new york, and initial prices charged for similar products in the market. The Comparable Value is not intended to be a representation of a sale or of savings versus any particular product on a particular day.